Spatial Manager for GstarCAD Support Pricing

frequently asked questions

What is included with my purchase?

Your purchase includes 1 or 3 years of Updates and Support
You will receive immediately an email including an Activation Key that allows to use Spatial Manager on as many computers as licenses purchased. If you prefer a single Activation Key for each computer, please contact support@spatialmanager.com

Does my license expire?

No, licenses are perpetual, but they only are valid for builds released before your Updates and Support period end date
There are exceptions, such as evaluation or custom time-limited licenses

Can I transfer my license for use on another computer?

Yes, using the deactivation/activation system. This system is designed for changing or upgrading the computer on which a license is activated, but it is not recommended or convenient for frequent transfers of a license between computers
In addition, there is a limitation of a maximum of 20 deactivations of a license in 1 year. If you exceed this limitation, you should contact Spatial Manager support (support@spatialmanager.com) so that we can review the status of your license, the period of updates/support of your license and propose you the available options

What are the benefits of having active my Updates and Support period?

Download application Updates during this time period, which will include many news, improvements and fixes
Email support, attended directly by our technical team

When can I extend my Updates and Support period?

You can renew at any time, the selected extension period will be added to the previous end date
If you renew before the expiration date, your new maintenance term will start on the date following the expiration date of your current maintenance. If you renew later, the new maintenance term will continue from the expiration date of your previous maintenance
1-year option is only available if the current end date is active or has expired less than 1 year ago. Otherwise only 3-year option is offered
If the current end date has expired more than 2 years ago, the 3-year option always includes a minimum of one year of Updates and Support from the extension purchase date
We send out renewal reminders when your Updates and Support period is close to end
Some types of licenses cannot be renewed directly on the web store. Please contact to support@spatialmanager.com in order to renew these licenses

How often are updates released?

Spatial Manager applications are updated and released every 3 or 4 months
Most of the times, when supported CAD applications receives their official new releases, a new Spatial Manager version is also released to keep the compatibility up-to-date from the day-one

What is the difference between Standalone and Network licenses?

Standalone licenses can be activated on as many computers as the Number of seats purchased, and can be used simultaneously on any of those computers
Network licenses can be activated on a maximum of computers equal to 3 times the Number of seats purchased (for example, up to 9 computers for a Number of 3 seats), and can be used simultaneously on the Number of seats purchased (in the example above, up to 3 computers). Network licenses use a floating license system in the cloud and require permanent Internet access
Both Standalone and Network licenses allow add additional seats at any time

How can I get an Enterprise or Subscription (time-limited) license?

We process a personalized analysis of each case, so some types of advanced licenses are not offered directly on the web store. Please contact to support@spatialmanager.com indicating your needs and we will send you a customized quote

Can a license be upgraded to a superior Edition?

Yes, please contact to support@spatialmanager.com and we will send you the steps to follow

Will I get an invoice? How to deduce the European Union VAT?

You will receive by e-mail a link to your invoice, just immediately after the order is completed
If your order comes from the European Union and you have a VAT ID, be sure to enter it during the ordering process. Once VAT ID is entered, the value added tax (VAT) will be deducted from the order total